Rated 4.9/5 by UK tenants

Get your council or housing association repairs fixed & claim up to £10,000+ in compensation.

100% No Win, No Fee. We force your social landlord or council to carry out repairs and get you the compensation you deserve.

Free 60-second claim checker

Check if you can claim

Step 1 of 4: Tenancy

Who is your landlord?

No obligation. Your details are only used to assess your housing disrepair claim.

  • 100% No Win No Fee
  • FCA Regulated Solicitors
  • 4.9/5 Tenant Rating
  • Zero Upfront Cost

Disrepair we handle

If your landlord has ignored it, we can act on it

From black mould and vermin to broken boilers and unsafe wiring — these are the conditions social landlords are legally required to put right.

Damp & Black Mould

Penetrating damp, rising damp and black mould spreading across walls, ceilings and window reveals.

  • Black or green mould on walls, ceilings or sealant
  • Peeling wallpaper, blown plaster and tide marks
  • Musty smell, condensation running down windows
Read more about damp & black mould

Pest & Vermin Infestations

Rats, mice, bedbugs, cockroaches and ants entering through structural gaps or defective waste systems.

  • Droppings, gnawed packaging or scratching in walls and lofts
  • Holes around pipework, airbricks and rotten door frames
  • Shared bin stores or drainage defects attracting vermin
Read more about pest & vermin infestations

Leaks & Water Damage

Roof leaks, burst pipes, defective plumbing and collapsing ceilings left unrepaired for months.

  • Water staining or bulging on ceilings
  • Buckets catching drips, damaged flooring
  • Leaks from the flat above or communal risers
Read more about leaks & water damage

Defective Heating & Hot Water

Broken boilers, cold radiators and no hot water — often dragging on through the winter months.

  • Boiler repeatedly breaking down or condemned
  • Radiators cold in one or more rooms
  • No hot water for washing or bathing
Read more about defective heating & hot water

Structural & Electrical Hazards

Cracked walls, rotten floorboards, exposed wiring and doors or windows that no longer secure your home.

  • Cracks in walls or ceilings that keep widening
  • Soft, sagging or rotten floorboards and stairs
  • Exposed wiring, tripping circuits, scorched sockets
Read more about structural & electrical hazards

How it works

Three simple steps to repairs and compensation

No paperwork, no cost, no risk. We handle your landlord so you don't have to.

  1. 1

    Free 60-second assessment

    Complete the online claim checker or speak to a housing expert. We confirm in minutes whether your landlord is legally in breach.

  2. 2

    Expert property survey

    An independent surveyor visits and documents every defect with photographs and moisture readings — at absolutely no cost to you.

  3. 3

    We settle your claim

    Our panel of regulated solicitors forces your landlord to carry out the repairs and secures your compensation payment.

An independent surveyor taking moisture readings from a damp wall in a rented home
A housing disrepair advisor discussing a claim with a tenant in a bright office

Why ELITE

Specialists in social housing disrepair

We only do one thing — and we do it for tenants. Our panel of SRA-regulated solicitors has recovered millions in compensation for council and housing association residents across England and Wales.

  • Free independent survey with photographic evidence
  • Legal pressure that gets repairs done in weeks, not years
  • Compensation for rent paid, ruined belongings and ill health
  • Full protection against retaliatory eviction
See if you're eligible

Tenant stories

Real claims, real outcomes

Two years of black mould in my daughter's bedroom and the council did nothing. ELITE got a surveyor out in nine days and I received £6,400 plus a full re-plaster.
Danielle M., Salford
No heating for the whole of winter. I was called back within an hour and never paid a penny. The boiler was replaced and I got compensation for the electric bills.
Aaron T., Birmingham
Mice coming through gaps in the kitchen units. The housing association kept sending 'one-off' treatments. ELITE forced a proper repair and a £3,100 settlement.
Priya S., Newham

Your questions

Housing disrepair FAQs

Everything tenants ask us before starting a claim.

Still living with disrepair? Let's get it fixed.

Speak to a housing disrepair specialist today. It takes 60 seconds, costs nothing, and there is no obligation to proceed.