Eligibility & process
Find out in 60 seconds whether you can claim
Most social housing tenants who have reported a repair and been ignored have a valid claim. Rent arrears, tenancy length and immigration status make no difference.
Who qualifies
You can usually claim if…
You likely have a claim
- You rent from a council, ALMO or housing association
- You reported the disrepair at least 21 days ago
- The landlord has done nothing, or the repair failed
- The defect is structural or in the landlord's control
- The disrepair happened in the last 6 years
- You still live in the property (or moved out recently)
A claim may not succeed if
- The damage was caused deliberately by you or a visitor
- The issue has never been reported to your landlord
- You own the freehold of the property outright
- The problem is purely cosmetic with no defect behind it
The process
What happens after you get in touch
Three straightforward stages, all handled for you at zero cost.
- 1
Free 60-second assessment
Complete the online claim checker or speak to a housing expert. We confirm in minutes whether your landlord is legally in breach.
- 2
Expert property survey
An independent surveyor visits and documents every defect with photographs and moisture readings — at absolutely no cost to you.
- 3
We settle your claim
Our panel of regulated solicitors forces your landlord to carry out the repairs and secures your compensation payment.
Free 60-second claim checker
Check if you can claim
Step 1 of 4: Tenancy
No obligation. Your details are only used to assess your housing disrepair claim.
Still living with disrepair? Let's get it fixed.
Speak to a housing disrepair specialist today. It takes 60 seconds, costs nothing, and there is no obligation to proceed.